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Returns and Cancelations

Fife Cycle Centre Returns Terms and Conditions

Fife Cycle Centre conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a good returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.

New items returned for refund or exchane.

Goods must be returned within 30 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Goods must be accompanied with a Completed Returns Form.

NOTE: Please do not tape up, or attach labels direct to the retail packaging, please wrap the product first.

All goods purchased from Fife Cycle Centre are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from us has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs.

If the goods need to be returned-

Goods must be clean, not covered in muck and oil.
Goods must be accompanied with Completed Returns Form
Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately postage costs cannot be covered.

New items returned due to the wrong item being sent

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.

Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.

You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.

We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days.

You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.

Where To Return goods

All items to be sent back to the following address. Please call us on 01334 838989 to discuss reason for returns.

Fife Cycle Centre
2 Meadow Road
Leuchars
KY16 0EX

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